FamilyWhere®

Help

Top Questions

How do I sign up for T-Mobile FamilyWhere®?

Do my family members know when I locate them?

Can T-Mobile FamilyWhere® find a lost or stolen phone?

Why don't I always get a location?

Does FamilyWhere® work with all T-Mobile phones?

What phones provide the best location accuracy?

How It Works

How accurate is FamilyWhere®?

How do I locate a phone using FamilyWhere®?

How can I personalize my locatable phones in FamilyWhere®?

What are Schedule Checks?

Does FamilyWhere® work with all T-Mobile phones?

What is a Landmark?

What phones provide the best location accuracy?

Signing Up

How do I sign up for T-Mobile FamilyWhere®?

How much does the T-Mobile FamilyWhere® service cost?

Can I locate a phone on a different T-Mobile account?

How do I unsubscribe from FamilyWhere®?

Security & Privacy

Do my family members know when I locate them?

What security measures are taken to protect my personal information?

Using FamilyWhere®

Do I need a text messaging plan?

How do I use T-Mobile FamilyWhere® from my mobile phone?

Can T-Mobile FamilyWhere® find a lost or stolen phone?

Why don't I always get a location?